<%--
Your browser does not support the video tag.
--%>
To prepare you for the appointment our customer service team will go through what to expect and what documents you will need on the day.
But if there is anything you are still unsure about, just ask!
In the meantime, here is a comprehensive list of what you will need.
Your Vehicle Documents
V5C registration document (this must have been in your name for at least 3 months)
MOT certificate
If you have any outstanding finance on your vehicle, you will need a letter/email from the finance company confirming their settlement figure and validity
Service history book/documents and vehicle handbook (as well as any extras such as spare keys, locking wheel nuts, radio & key codes, sat-nav discs)
Please note that in order to comply with the relevant legal obligations that apply to high-value transactions you may also be required to show proof of purchase and the source of funds used
Your personal documents
If your valuation is under £10,000 and we are coming to visit you at the vehicles registered address, we'll need to see one piece of photo ID and one
document to prove your address. In this instance your drivers licence can be used for both forms of ID.
If your valuation is over £10,000 and we are coming to visit you at the vehicles registered address, we'll need to see either one piece of photo ID and
two documents to prove your address OR two pieces of photo ID and one document to prove your address.
Acceptable forms of proof of name
Current Valid Passport
Current Full EU or EEA photo Card driving licence
Current valid shotgun licence or Firearms certificate
Current Valid Northern Ireland Electoral Identity Card
Acceptable forms of proof of address
Benefits entitlement letter (including government issued pensions dated within the last 12 months)
HMRC tax notification letter (issued in the last 12 months)
Council tax bill (valid for current tax year)
Recent utility bill (issued within the last 6 months)
Recent statement from an EU regulated bank/building society/credit card provider showing current address and an active account (dated in the last 3 months)
Mortgage statement (valid for current year/current address)
Tenancy agreement/rent payment schedule from a housing association, local authority, or public sector landlord (dated within the last 12 months)
Student loan letter/statement confirming house address (valid for current academic year)
Unacceptable forms of identification
Vehicle Insurance
Mobile phone bills
What if I'm not the registered keeper?
In most instances you will need to have been the registered keeper/owner of the vehicle for at least 3 months before selling it to us.
However, this is subject to personal circumstances and should be discussed with a member of customer service team.
If you are selling the vehicle of a deceased person there is further documentation which must be provided. For more information click here.
Calls cost 3.5p/minute from a BT landline. Other service providers including mobiles may be higher. In addition you will be liable to pay your service provider's access cost.